INFORMATION SECURITY POLICY

You can read our Information Security Policy here.

 

We’ve given each of our tours a pace and style so you can decide for yourself which is appropriate for you. It should give you an idea of the level of fitness required as well as the kind of activities you’ll be doing: click here.

Inclusions / Exclusions

These are different for each destination – please refer to the specific webpage or trip notes for the tour you’re interested in.

ESSENTIALS

Visas

It is your responsibility to obtain the relevant visa for the countries you are entering (including any transit visas). We advise you to check with the relevant Embassy prior to departure.

Health and Immunisations

We recommend that you check the latest requirements with your travel clinic or doctor at least one month prior to departure. Further information can be found at www.fitfortravel.scot.nhs.uk

Insurance

It is a condition of joining any of our tours that you must have valid travel insurance.

What should my travel insurance policy cover?

  • MEDICAL AND HEALTH COVER FOR AN INJURY OR SUDDEN ILLNESS ABROAD
  • 24 HOUR EMERGENCY SERVICE AND ASSISTANCE
  • PERSONAL LIABILITY COVER IN CASE YOU’RE SUED FOR CAUSING INJURY OR DAMAGING PROPERTY
  • LOST AND STOLEN POSSESSIONS COVER
  • CANCELLATION AND CURTAILMENT (CUTTING SHORT YOUR TRIP) COVER
  • EXTRA COVER FOR ACTIVITIES THAT ARE COMMONLY EXCLUDED FROM STANDARD POLICIES, SUCH AS CERTAIN SPORTS

THE POLICY SHOULD COVER THE WHOLE TIME THAT YOU ARE AWAY AND MAY ALSO COVER PERSONAL ACCIDENT AND LEGAL EXPENSES. FOR MORE INFORMATION GO TO WWW.GOV.UK/FOREIGN-TRAVEL-INSURANCE.

Know Before You Go

We recommend that you check your government’s travel advice and up-to-date information about your destination: safety and security, entry requirements, health, local laws and customs, including advice re: the legality of, and local attitudes towards same-sex relationships.

Foreign Office Advice

We constantly monitor the advice posted by the British Foreign and Commonwealth Office (FCO). In particular we will always advise clients of any travel warnings. This information applies to British citizens only and other nationalities are advised to check the current position of their respective government. For further information go to www.fco.gov.uk.

 

PRACTICAL INFORMATION

 

Climate

Seasonal weather patterns can be unpredictable so get up-to-date information at www.bbc.co.uk/weather.

Local conditions

Often standards will not match those at home and while we aim to make your trip as comfortable as possible, please be aware that we are often visiting areas which are either remote or less developed, have little infrastructure and a lack of medical supplies.

First Aid Kit

Travellers are best advised to travel well-prepared: adequately immunized, with sufficient supplies of prescription drugs, along with a medical kit.

Clothing

Our general recommendation is to bring light clothing and layer up or down. A fleece or jumper for cooler evenings and a waterproof jacket for even rainy, summer days. You should bring at least one long sleeved top in case you’d like to visit a church or monastery.

Footwear

At least one pair of comfortable walking shoes/boots are recommended.

Luggage

Your luggage should not exceed 20kgs (44lbs). On our public transport tours a rucksack is preferable along with one small daypack or handbag. On private minibus tours please be aware that luggage space is limited and we therefore advise that you bring no bigger than a medium sized bag, suitcase or rucksack along with your daypack or handbag.

Equipment

We recommend you bring a water bottle, torch, a pair of binoculars, a hat and suncream/block.

Photography

Please ask permission before taking photos, especially of children, military installations, at border control. In remote areas women and older people generally do not like being photographed. Please respect their decision if they say no.

Cultural and Environmental Guidelines

Every traveller has different perspectives on begging and it is your choice whether or not you give them money. The rule of thumb would be if locals give, follow their lead with genuine beggars. We do not encourage giving money, sweets, etc to children as this can encourage them choosing to beg rather than go to school. Please do not buy any products made from endangered species.

Tipping

Although entirely voluntary, tipping is a recognized part of life in some regions of the world. Some local staff will look to members of the group for personal recognition of particular services provided. In order to make things easier for you, the Tour Leader may organise a group tipping kitty and if this is the case, they will account for it throughout the tour (refer to the ‘Detailed Trip Notes’ to see if this applies to your tour and also for our region specific tipping guide).

Currency & Foreign Exchange

ATM Availability: Available in most towns. Your Tour Leader will advise on location.
Credit Card Acceptance: Major stores, restaurants and some smaller shops will accept them.
Up-to-date exchange rate information can be found here: http://www.xe.com/.

Transport

Some of our tours utilize public transport and while this is a cheaper and fun way to get around it can sometimes mean it’s uncomfortable. It may also have less flexibility in where and when you can stop, meaning that you have less freedom to explore.

We use private transport on some tours so that we can stop for photos, or stop at a local market, etc. This is certainly a quicker, more comfortable option although the tour will be more expensive than when we use public transport.

Accommodation

Our carefully selected hotels, apartments and rooms are suited for all budgets and tastes. Sometimes the best option may not be a luxury hotel, but rather a simple mountain hut overlooking a spectacular gorge. In more remote locations, the accommodation may be very basic, perhaps without electricity or running water – a small price to pay for the rewards that such travel entails.

Are Tour Guides and Tour Leaders the same?

The simple answer is no.

A Tour Guide is someone who works within an area they know very well. They provide a tour of a city, park, or specific attraction. Their job entails providing commentary, routing the tour and seeing that people have a good time. They are paid by a local company and typically work on a daily basis. All of our Tour Guides are certified and registered with the relevant authority.

A Tour Leader is someone who leads a group overseas and they may or may not have visited the place prior. Their job entails ensuring the people get what they paid for, sometimes leading orientation walks around town and making sure people have a good time. They are the person who takes a guest to see a doctor, throws a welcome meeting on arrival and makes sure the trip runs as smooth as possible, sorting out any problems along the way. They work together with the Tour Guide. A Tour Leader will typically lead about a dozen trips a year.

Sometimes there will be ‘Free Walking Tours’ in the cities we visit and your Tour Leader will advise you where and when to meet.